Patient terms and conditions
These terms and conditions outline the agreement between physio avenue and patients receiving physiotherapy services. They ensure compliance with professional and regulatory requirements, including the Health and Care Professions Council (HCPC) Standards of Conduct, Performance and Ethics, as well as relevant guidance from the Chartered Society of Physiotherapy (CSP). These terms apply to all patients attending the clinic for treatment.
Definitions
- “Clinic” refers to physio avenue, registered at 92 Somerset Avenue, Yate, BS37 7SH
- “Patient” refers to any individual receiving physiotherapy services at the clinic.
- “Services” refers to physiotherapy treatments and related services provided by the clinic.
Appointments, Cancellations and Payments
Appointments must be booked in advance and are subject to availability. A 50% deposit is required at time of booking.
Notice periods:
Patients may cancel their appointment up to 48 hours in advance, and the deposit will be refunded. Cancellations within 48 hours of the appointment time will not receive a refund deposit.
Patients may rearrange their appointment up to 24 hours in advance. The deposit will be retained and the balance due at the new appointment time.
Same day cancellations or missed appointments will not have deposits refunded and the balance will still be due. Further treatments will not be available until this is paid.
The clinic reserves the right to refuse further bookings if repeated missed appointments occur.
How to Cancel or Amend Your Appointment Date
By email: jo@physioavenue.co.uk
By telephone: 07905 552606
Provide your name, date and time of your appointment.
State “Amendment Request” or “Cancel Appointment”
Payment Terms
Payment of £20 is required in advance and the balance at the time of treatment unless an alternative arrangement has been agreed in advance.
The preferred payment methods are by debit/credit card or bank transfer. Exceptionally cash will be accepted but please arrange this in advance.
Fees are subject to periodic review, and any changes will be communicated in advance but will not be applied if you have pre booked a course of treatments.
Medical Information and Consent
• Patients must provide accurate and complete medical history before treatment commences.
• Informed consent will be obtained before any physiotherapy intervention. Patients have the right to withdraw consent at any time.
• The clinic may refuse treatment if it is deemed clinically inappropriate or if medical information is incomplete.
• Patients should inform the physiotherapist of any changes to their health condition that may affect treatment.
Confidentiality and Data Protection
• Patient information is handled in compliance with UK GDPR and the Data Protection Act 2018.
• Medical records are stored securely and kept confidential, accessible only to authorised personnel.
• Information may be shared with other healthcare providers with patient consent when necessary for clinical care.
• Patients have the right to request access to their records in writing.
• The clinic is registered with the Information Commissioner’s Office (ICO) where required.
Health and Safety
• The clinic adheres to all relevant health and safety regulations to ensure a safe treatment environment.
• Patients must follow any safety instructions provided by staff.
• Any infectious conditions should be disclosed before attending appointments to prevent risks to staff and other patients.
Professional Liability
• The clinic maintains professional indemnity and public liability insurance as required by the HCPC and CSP.
• The clinic is not liable for loss or damage to personal property during visits.
• Patients are responsible for following prescribed treatment plans to optimise recovery outcomes.
Service Modifications
• The clinic reserves the right to make changes to services, policies, or pricing structures where necessary.
• Patients will be given reasonable notice of any significant modifications.
• Continued use of services following changes constitutes acceptance of the updated terms.
Termination of Services
• Either party may terminate services with reasonable notice.
• The clinic reserves the right to discontinue treatment if:
– Patient behaviour is deemed inappropriate or abusive.
– Payment obligations are not met.
– Clinical requirements cannot be met safely or effectively.
Governing Law
• These terms are governed by the laws of England and Wales and are subject to the jurisdiction of the English courts.
Last Updated: 16/11/2025
Contact Information: Physio Avenue, 07905 552606, jo@physioavenue.co.uk
HCPC registration number: PH151929 CSP Chartered Membership Number: 126049
